Terms and Conditions

General terms

This document contains terms and conditions applicable to all purchases from EKO PUFFS through its website  www.ekopuffs.com

Only if you are over 18 or you have registered your business with the government regulatory agencies will you be allowed to buy from us. By placing an order, buyers accept and agree to be bound by these terms of sale that may apply while the commercial relationship is in force.

Customer service

E-mail: info@ekopuffs.com

Ordering process

All orders must be processed on our website. Nevertheless, if you have any doubts o unexpected problems during the purchase process, do not hesitate to contact our support team for help.

If any of the items ordered were not in stock at the time of purchase, you would be sent those in stock first and the remaining ones as soon as they are back in stock. Should this take long, you could request a refund for the remaining items at any time.

We accept payments via paypal and credit card.

Orders are processed within 24 hours and shipped as soon as the payment is confirmed.

Shipping methods and delivery times

All shipments, delivery times and shipping fees are displayed on the checkout before the order is completed, as well as in the invoice. Delivery times are subject to the courier’s’ working hours and public holidays that may change according to the countries.

The shipment is considered complete once the recipient has signed the delivery note showed by the courier.

The recipient is obliged to make an assessment of the outer packaging of the shipment upon delivery and to write any complaints or damages observed on the delivery note. Should the packaging look roughly handled by the courier, the client is free to reject it.

If anything out of the ordinary should happen after the delivery, customers must get in touch with EKO PUFFS no later than 24 hours from the receipt of the order.

Return policy

EKO PUFFS is responsible for the replacement of faulty items provided the damage does not derive from a bad use or bad handling of the product. Should the client receive a clearly faulty product upon delivery, EKO PUFFS will solely agree to the replacement of new products that come in their original packaging.

Customers can return any product purchased from EKO PUFFS within 48 hours of delivery. For doing so, it’s necessary to contact us by email to info@ekopuffs.com and the customer will need to provide photos of the original packaging, and of all damaged products. To be eligible for a refund or exchange, the customer must return the product(s) new, in their original packaging, undamaged,

Before proceeding to the return, the contents will be thoroughly checked by EKO PUFFS in order to verify they are in perfect condition. EKO PUFFS will have a period of 15 days after the receipt of the product to inform the customer about the issues found in the returned product.

Regarding the type of compensation, the customer is entitled to ask for a replacement or a refund.

Limitation of liability

In no event will EKO PUFFS be held liable for any damage caused by the customer and/or third parties, derived from a lack of awareness about the handling of the product.

EKO PUFFS shall not be held responsible for an incorrect configuration and/or breakdown of a device if caused by a component not supplied by us.

Applicable law

These Terms and Conditions are governed and shall be interpreted in accordance with the laws applicable in Spain, without reference to any choice of law rules. Civil courts from the country of destination or from the country specified by the contract shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.